Luxe Luna 30-Day Money-Back Guarantee

Your skincare, risk-free.

At Luxe Luna, we want you to feel confident choosing skincare for yourself. That's why we offer a 30-day money-back guarantee on products purchased directly from luxeluna.co.uk.

We want you to feel good about your skincare ritual. If you're not happy with your purchase, get in touch and we'll help.

How it works

1. Try your Luxe Luna product

Use your product as directed and give it a fair try, taking into account your individual skin and preferences.

2. Contact us within 30 days

If you're not happy with your purchase, email us at sarah@luxeluna.co.uk within 30 calendar days of receiving your order. Please include your order number and let us know which product you're claiming for.

3. We'll help put things right

We'll review your request and confirm the next steps. If your claim meets the guarantee terms, we'll refund the purchase price of the eligible product to your original payment method.

Guarantee terms and conditions

Eligibility: The guarantee applies to products purchased directly from the official Luxe Luna website, luxeluna.co.uk. Purchases from other retailers, marketplaces or stockists are excluded from this voluntary guarantee and remain subject to any applicable statutory rights.
Time limit: You must contact us within 30 calendar days of receiving your order.
Products covered: The guarantee covers products purchased directly from our website, including skincare and body care products.
Products that have been tried: Products may be opened and used in accordance with their instructions. Please discontinue use if irritation occurs.
Making a claim: Please provide your order number, the product name and a brief explanation of why you're unhappy. We may request reasonable information to verify your purchase.
Refunds: Approved claims will be refunded to the original payment method. We aim to process approved refunds within 5 working days; your payment provider may take additional time to show the funds.
Delivery and return postage: The voluntary guarantee covers the purchase price of the eligible product. Original delivery charges and return postage are not covered under this voluntary guarantee unless we state otherwise or applicable law requires it.
Fair use: The guarantee is intended to give customers confidence when trying Luxe Luna products. We reserve the right to investigate suspected fraud or misuse, but we will assess claims fairly and individually.
Statutory rights: This guarantee is in addition to your legal rights as a consumer. It does not affect your statutory rights, including rights relating to faulty goods, goods that are not as described, or applicable online cancellation rights.